Salespeople ensure that delivery schedules are met, that the good or service performs as promised, and that buyers are trained in the use of the product. All of these functions are part of _____, the final step in the selling process
a. the preapproach
b. closing
c. lead qualification
d. follow-up
e. the sales presentation
D
The follow-up is the final step of the selling process and is one of the most important aspects of a salesperson's job.
Business
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