A service encounter is a period of time during which you, as a customer, interact with a service provider

Indicate whether the statement is true or false

True

Business

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If the risk of a negative outcome is slight, the BEST course of action might be to:

A) Minimize it. B) Share it. C) Transfer it. D) Accept it.

Business

Of the tax-favored retirement plans for the self-employed and small business employee, one is limited to $52,000 of annual contributions per person. It is the ________ plan

A) Keogh B) SEP-IRA C) SIMPLE D) 401(k) E) thrift

Business