The interactions people have as part of their employment are called

A. employee-customer communication.
B. workplace communication.
C. coworker communication.
D. employment communication.

Answer: B

Communication & Mass Media

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To be most useful to both speaker and listeners, the central idea of a speech should _____.

A. reflect multiple ideas B. be a complete declarative sentence. C. use abstract language D. be speaker-centered

Communication & Mass Media

Minami, who comes from China, a collectivist culture, and Jason, who comes from an individualist culture, are working together on a class project. As they work together, they need to consider some generalizations regarding their cultural orientations toward conflict, such as:

A) Minami may tend to disagree with statements that might violate her individual norms.
B) Jason may tend to disagree with statements that violate group values.
C) Jason is more likely to engage in a conflict when a person violates expected norms.
D) Minami is more likely to engage in a conflict with a member of her own country than with Jason.

Communication & Mass Media