________ was the first commercial use of networked computers

Members of his project group at work consistently comment on Ervin's excellent performance as team leader. Ervin begins to view himself as an effective leader and considers moving into a higher level management position. The process through which Ervin developed this sense of self at work is called:

A) ?reflected appraisal. B) ?direct definition. C) ?identity script. D) ?self-fulfilling prophecy. E) ?social comparison.

Which of the following is NOT an effective means of using verbal communication when listening?

A. Ask questions. B. Provide affirmative and affirming statements. C. Vary verbal responses. D. Use evaluative, nondescriptive comments.