An advantage of management by walking around is ________
A) perceptual biases
B) obtrusiveness
C) personal contact
D) objectivity
Answer: C
Explanation: Few would try to make the claim that MBWA does not usually suffer from personal biases as one person's outstanding trait might go unnoticed by another observer. Interfering in the daily activities of the workplace can also be the source of misconception in MBWA, making "obtrusiveness" an incorrect response. MBWA is highly subjective rather than objective, so "objectivity" is not correct. Finally, "personal contact" is the correct response because MBWA involves a great deal of personal interaction, which gives managers a valuable view of their workplace.
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