Trina is a physical fitness trainer who tries to create fitness routines based on her understanding of the customers and their specific fitness goals. Which of the following service processes does this illustrate?
a. Information processing
b. Possession processing
c. Mental stimulus processing
d. People processing
ANSWER: d
The scenario illustrates people processing. People processing takes place when the service is directed at a customer.
Business
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Fill in the blank(s) with the appropriate word(s).
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What will be an ideal response?
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