Which of the following questions should be considered when determining the correct medium for bad-news message?
A) Should you include an apology?
B) Can you do anything to project a positive image?
C) How can you maintain goodwill in the relationship?
D) What justification and explanation should you include?
E) How quickly do you need to share the information?
Answer: E
Explanation: E) When determining the correct medium, you must determine if the audience will need time before replying, how to avoid miscommunication, how quickly word needs to get out, and where each recipient of the news is located.
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