Rather than the 3Rs, the American Management Association conducted a critical skills study thatidentified four competencies (4Cs)—communication, critical thinking, collaboration, and creativity—as even more essential to organizations and

Salesperson can reduce the amount of time spent on overcoming customer objections by listening effectively to her customer's needs

Indicate whether the statement is true or false.

Which management function involves establishing organizational objectives and empowering others with the necessary means to accomplish their tasks?

a. organizing b. planning c. staffing d. motivating e. controlling