While probability samples are more accurate than nonprobability samples, they are more costly and difficult to undertake

Which of the following can soften the bad news when denying a customer request?

A) Making the customer feel guilty about requesting B) Stating that such requests in the future will not be entertained C) Stating that company policy prohibits the request D) Offering an alternative solution to the customer's request E) Asking the customer to read the service guidelines before sending a request in the future

Which of the following is specifically characterized by the elimination of waste through a focus on exactly what the customer wants?

A) Just-in-time (JIT) B) Toyota Production System (TPS) C) Lean operations D) Material requirements planning (MRP) E) kanban