"Failure to follow OSHA standards signi?cantly increases workplace accidents," is an example of this type of persuasive presentation

In the context of proxy solicitation information, which of the following is prohibited by Section 14(a) of the Securities Exchange Act?

A) solicitation of proxies by a corporation B) transfer of proxies from one shareholder to another C) omission of material facts in the proxy material D) proxy contests between shareholders and directors

The cycle of service chart lists a series of

A) highs and lows in providing customer service. B) moments of truth experienced by a customer. C) service problems encountered by a customer. D) times at which a product should be serviced.