You are listening to a speaker and find her mannerisms really irritating. Furthermore, she is using specific words that make you angry. If you can't find ways to manage your responses, you are in danger of not really hearing what she says because you will be:

Before commencing the flagship project for the company, Joanne suggested to her team that shared, clear, and specific aspirations play a crucial role in establishing effective teamwork

Which component of small group communication was Joanne referring to? a) Goa b) Norm c) Role d) Fantasy

Allred, Snow, and Miles describe which of the following as core competencies for the networked organization:

a. partnering skills b. referral skills c. relationship management d. all of the above