Each of the following is discussed in your textbook as a basic criterion for the effective use of language in public speaking except

Starting the conclusion with the words “ in conclusion...” stimulates attention

and helps the audience to focus on the ending of the speech. Indicate whether the statement is true or false.

After delivering a presentation on the company's marketing strategies, Esha conducted a Q & A session for the audience. During the session, one audience member asked Esha whether she is single or married. Instead of dodging the question, she gently guided the questioner back to the core content of her presentation. What strategy did Esha employ?

a. Stay on message
b. Ask yourself the first question
c. Listen carefully and nonjudgmentally
d. Rephrase the question