The stage in which team-building protocols are introduced and maintained by the coaches in order to increase the level of task cohesiveness of the group

If travelers are not treated well on a trip, it is not only the travel company's responsibility; it is also a public relations issue

Indicate whether this statement is true or false.

Which of the following is considered an advantage of the "critical incident" technique?

a. It focuses on events that take place in the real world. b. It is an accurate, objective technique for measuring actual events. c. It is a quantitative technique, so it can be subjected to statistical analysis. d. All of the above