What is the difference between formal and informal communication channels?
What will be an ideal response?
Answer:
1. Formal communication channels are authorized, planned, and regulated by the organization, while informal communication channels develop through interpersonal activities of organization members.
2. Formal communication channels reflect the organization's formal structure, while informal communication channels are not specified by the organization.
3. Formal communication channels define who has responsibility for information dissemination and indicate the proper recipients of work-related information, while informal communication channels tend to operate more laterally than vertically compared to formal channels because they are not designated by the organization and its top officials and information moves faster than it does through formal channels as people are motivated to pass on the information.
4. Formal communication channels are used exclusively for work-related communication, while informal communication channels are used for both work-related and nonwork information.
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