The bottom rows of a house of quality indicate the interrelationships between the characteristics

The ____________ or ____________ includes both the ____________ and ____________ of a service facility

a. roll; retrieval; implicit aspects; explicit aspects b. stage; servicescape; exterior; interior c. stage; service area; customers; employees d. roll; canopy; employees; equipment e. roll; service area; front-stage; backstage

Wider limits on a control chart result in lower probability of a type I error

Indicate whether the statement is true or false