When giving his speech on the Civil War, Carl quoted a section of President Lincoln's "Gettysburg Address" without crediting Mr. Lincoln. Carl is guilty of ____

When Phil said, "I need to talk to you about something that may upset you; let's talk in my office," he was using _______

a. phatic communication b. feedforward c. feedback d. the principle of cooperation

Which of the following strategies will help a listener paraphrase a message effectively?

a. Focusing on as many details as possible b. Empathizing with the feelings and attitudes of the speaker c. Sending a feedback that will be encouraging to the speaker d. Noticing the images and feelings the listener experiences from the message