If speakers send nonverbal signals that contradict their verbal message, listeners will typically accept the nonverbal behavior as the true message.

Which of the following is defined as, "an attempt to reduce the strength of the claim from one that is absolute to one with exceptions?"

A. qualifier B. backing C. rebuttal D. claim

When you're planning a briefing to prepare your audience for an emergency situation, it's helpful to point out possible emotional aspects of the situation as well as objective information and general guidelines

Indicate whether the statement is true or false.