________ refers to systems for providing effective and efficient communication with the customer from the entire organization
A) Analytical customer relationship management (CRM)
B) Sales force automation
C) Collaborative customer relationship management (CRM)
D) Operational customer relationship management (CRM)
E) Business intelligence
C
Business
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The PERT technique assumes that durations are more deterministic
Indicate whether the statement is true or false
Business
Even though supervisors may perform operative tasks they are still part of management. This was made clear by the passing of the ________
A) 1935 Wagner Act B) 1947 Taft-Hartley Act C) 1932 Norris-LaGuardia Act D) 1991 Civil Rights Act E) 1959 Landrum-Griffin Act
Business