When preparing an individual oral presentation, which of the following is NOT a step in the preparation process?

"Surprise endings" and "a sense of suspense"

a) should not be used in traditional short-form news stories. b) are techniques that can be used to make stories - especially features - more compelling. c) are generally overused in long-form new stories. d) none of the above.

Listening can help you change the attitudes and behaviors of others. This relates to which purpose of human communication?

A) learning B) influencing C) relating D) playing