Daniel Burke, a patient of Dr. Etherington, had a minor procedure performed in the office on May 5. His insurance paid a portion of Dr. Etherington's bill, but the insurance company denied payment for the procedure itself. Because of an administrative error, the office is not holding Mr. Burke responsible for the balance. Is it still necessary for that service to be included on the patient's account? Why or why not?
What will be an ideal response?
Yes, regardless of whether payment is received, there must be an accurate accounting of the procedure performed and also what was paid on the account and what was not. Not doing so will reflect an inaccurate description of the patient's account and since that procedure was actually performed, it should also be in the statistics for the practice as well.
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