Henri Fayol taught that the highest level of the organization and how it is structured is more important than how the middle levels actually carry out their directions

The probability of a customer being active or purchasing in a given time frame is represented by:

A) retention rate. B) P (Active). C) win-back rate. D) lifetime duration.

Approximately 80 percent of all contracts contain management prerogative clauses that explicitly recognize certain decisions as being "vested exclusively in the management."

Indicate whether the statement is true or false