Using the phrase "passed away," rather than "died," is an example of:

Which step of the listening process involves deciding what to do with the information?

a. understanding b. evaluating c. resolving d. selecting

Small group communication involves three key concepts

a. group power, diversity, synergy b. transactional process, symbolic behavior, shared meaning c. communication, individual strengths, specialized roles d. interdependence, common purpose, mutual belonging.