The overriding purpose behind this course is to teach you how to more effectively influence

Nonverbal communications, such as ________, add emphasis to the meaning of a word

A) sign language, written words, and tone of voice B) tone of voice, volume, and facial expression C) facial expression, written words, and sign language D) posture, gestures, and sign language E) tone of voice, facial expression, and sign language

“Glomarization” means that an agency:

a) must confirm the existence of a record; b) must deny the existence of a record; c) sends all records asked for by a requester; d) neither confirms nor denies the existence of a record; e) none of these are correct.