The basic approach of a customer-centric sales process is to get around customer concerns and complaints by presenting them loads of information

Sales training should be viewed as

A. A cost the company must incur B. A necessary evil C. An investment that pays dividends D. An opportunity to evaluate senior management E. An alternative to marketing

Most people pay federal income tax by

A) paying the total amount owed by April 15. B) filing quarterly tax payments. C) having amounts withheld from income. D) earning tax credits for various deductions.