Instead of announcing the bad news up front, you can open with a(n) ________ to establish common ground with the reader
A) humorous anecdote
B) buffer statement
C) diversionary tactic
D) heartwarming story
E) expression of appreciation
B
Explanation: B) The indirect approach to delivering bad news opens with a buffer. A buffer is a neutral, uncontroversial statement that establishes common ground with the recipient.
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Based on research into ethical behavior in the workplace, which of the following is a true statement
A. Employees feel uncomfortable discussing ethics, so it should be avoided. B. A code of conduct significantly decreases the number of unethical choices in the workplace. C. Having ethical leaders in an organization reduces the number of unethical decisions. D. Punishing unethical behavior fails to alter the behavior of others in the workplace.
When an agent represents two principals, it is referred to as:
A. a plural agency B. dual agency C. multiple agency D. two principal agency