Designers of customer service websites find that, since website content changes frequently, the design of a website is less important than its contents.

In the Inbox, a small ________ displays under the date of the message indicating that the message has an attachment.

a. question mark b. exclamation point c. paper clip icon d. envelop icon

The new Windows 8 Start screen uses ____________________ to represent apps, folders, Web sites, and more.

Fill in the blank(s) with the appropriate word(s).