Imagine that a close friend of yours just found out that his or her mother has died. How would you respond empathically to your friend's needs? Specifically, what communication behaviors would you try to incorporate into your actions with this person? What communication behaviors would you avoid?

_______ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain

a. Face-detracting b. Verbal argumentativeness c. Verbal aggressiveness d. Force

The most common organization scheme for neutral messages is________

A) the "say-it-then-do-it" approach B) the inverted pyramid C) the message box D) Monroe's Motivated Sequence E) the straight-forward approach