Which of the following are the three main zones of the satisfaction-loyalty relationship?
a. Direction; institution; affluence
b. Defection; indifference; affection
c. Detection; elimination; subversion
d. Detection; affluence; rejection
e. Direction; intention; rejection
b
Business
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Which of the following skills refer to the ability and knowledge to perform the mechanics of a particular job?
A) cognitive skills B) technical skills C) conceptual skills D) decisional skills E) organizational skills
Business
The perception of reality of both the sender and the receiver of a message
a. is unimportant when communication is effective. b. will be identical if the message is transmitted well. c. is affected by the experiences and cultural attitudes of both people. d. all of the above.
Business