What is the ten-step business process review methodology?

What will be an ideal response?

Step 1: Meet with business process participants to plan an initial schedule.
Step 2: Research relevant Social CRM industry best practices.
Step 3: Interview customer personnel about the current state of business processes,
such as review ownership, goals, metrics, interfaces, documentation, and integrity to
determine if they fit with business vision.
Step 4: Document as-are processes and make best-in-class comparisons.
Step 5: Collect feedback on as-are process flows.
Step 6: Hold workshops to review feedback.
Step 7: Hold a business process improvement workshop with outcomes such as
preliminary to-be process flows, goals for to-be processes, and proposed to-be
process metrics.
Step 8: Draft to-be process flows.
Step 9: Hold a business process to-be workshop.
Step 10: Finalize process recommendations; present back to customer-facing
personnel and process SMEs.