Groups pass through several stages in their development. Name each stage and explain what takes place in that stage
What will be an ideal response?
Groups pass through five stages. (1 ) Forming occurs when group members get acquainted and establish ground rules. (2 ) Storming happens when there is a high degree of conflict, and members resist the leader's control. (3 ) In the norming phase, the group becomes cohesive, group identity builds, and there are shared feelings of common interests and goals. (4 ) In the performing stage, the group is ready to work. (5 ) Adjourning signifies that goals have been met, so the group disbands.
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Which one of the following evaluation procedures uses salespeople to identify important performance results and the critical activities and responses necessary to achieve these results?
A. Graphic rating/checklist method B. Team-evaluation consensus C. Management by objectives (MBO) D. Behaviorally anchored rating scales(BARS)
Mass merchandising refers to selling life and health insurance through the mail, newspapers, or other media.
a. true b. false