All of the following are penalties for violating the Fair Credit Reporting Act EXCEPT
A) reasonable attorney's fees
B) either fines or imprisonment
C) punitive damages awarded by a court
D) loss of license indefinitely "
Ans: D) loss of license indefinitely "
Business
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Which of the following service quality dimensions refers to employee competency with respect to knowledge and courtesy?
A) service reliability B) service assurance C) extended services D) customer empathy E) appearance
Business
The break-even volume for a company is ________
A) operating income minus fixed expenses B) operating income plus fixed expenses divided by margin per unit C) fixed plus variable expenses minus sales D) fixed expenses divided by margin per unit E) company sales divided by industry sales
Business