When a close friend she hasn't seen in a long time visits Beth in her dormitory room, Beth closes the door to the hallway, turns off the radio and shuts the window. By doing so Beth is reducing the potential __________ so she can effectively listen to her friend. [p. 119, III]

The term _____ refers to the process of sending and receiving verbal and nonverbal messages that convey meaning and that occur within an organizational context

A) organizational communication B) cultural rules C) professional networks D) behavioral communication

In using the ethnographic method, the researcher becomes the primary "research instrument."

Indicate whether this statement is true or false.