If someone, who is experiencing severe anxiety, turns to drugs, legal or otherwise, for treatment and becomes addicted, then the primary disorder is complicated by a secondary, substance-related disorder, and the person is said to be

Although effective communication involves a variety of skills, the single most important of these skills is _________

a. speaking clearly b. thinking about what you are going to say c. listening d. knowing your audience

Compared to men, women are more likely to take a(n) _________ approach to listening

a. empathy oriented b. verbal c. problem-solving d. cooperative