Discuss the categorization of conflict within the relational environment
What will be an ideal response?
Answer: Sample student response:
In a relational environment, conflict can be classified into three common types. These are affective conflict, substantive conflict and procedural conflict. Affective conflict involves interpersonal disagreement prejudices, antagonism, emotional tensions, trust or respect issues, attitudes, personality or power clashes, and other interpersonal struggles unrelated to a task or procedure. Substantive conflict involves disagreement over issues related to the decision-making process. Procedural conflict is a disagreement over how to achieve a goal and resolution. It can relate to aspects such as who should be involved in a decision, how to go about it, where you should meet, or what rules should be followed.
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What will be an ideal response?
Team diversity is often seen as an important ingredient of the creative process. However, there are also a number of disadvantages to having diversity. Which of the following statements is true about diverse groups?
a. There is higher member satisfaction but less of a competitive advantage. b. There is more cohesion and groupthink. c. There are multiple viewpoints which can lead to conflict. d. There is less conflict but also less cohesion.