Mary is interviewing a fresh college graduate for a position on her team. By the second question, she realizes that the boy is nervous and tense

So she takes a step back and begins to explain the job, the role, and the expectations from the person in that role. She does all this with a smile and in a relaxed manner. Her aim is to get the interviewee into a relaxed mood and then begin to ask him questions. What was Mary doing through these gestures?
a) Creating a comfortable atmospher
b) Setting goals
c) Acquiring situational knowledge
d) Preparing for communication

A