The process of sending back to the prospect what you as a listener think the person meant, both in terms of content and in terms of feelings, is referred to as:

If a consumer has sufficient information from an internal search, he or she moves on to the next step of the decision-making process, evaluating alternatives, without engaging in an external search for additional information

Indicate whether the statement is true or false

Which of the following is not a primary goal of a cost management system?

a. use cost drivers to develop product costs b. improve understanding of activities c. develop organizational strategies d. measure performance