The zone of tolerance is the extent to which customers are willing to accept variation in service delivery

The purpose of an import quota is to ________

A) eliminate competition for a nation's domestic industries B) increase competition for a nation's domestic industries C) reduce competition for a nation's domestic industries D) make foreign competitors' goods less expensive than domestic goods E) make foreign competitors' goods more expensive than domestic goods

Which approach to aggregation would stock the fast-moving items at decentralized locations close to the customer and slow-moving items at a centralized location?

A) Information centralization B) Specialization C) Product substitution D) Component commonality