Which management function is defined as matching the needs of the staff and resources of the practice?

A registered health information technician (RHIT) ensures the quality of medical records by verifying that all records are:

a. complete. b. accurate. c. compliant with healthcare regulations. d. reimbursed properly.

Which of the following employees learns and applies the correct techniques for effective follow-up of overdue accounts, as well as is most likely to work directly with patients?

A. collections specialist B. patient account representative C. billing manager D. collections manager