Patents and trademarks that are protected in one country are protected in another, so global marketers must ensure that patents and trademarks are registered

Which of the following are among the 10 strategic operations management decisions?

I. design of goods and services II. managing quality III. layout strategy IV. marketing V. pricing of goods and services A) I, II, V B) I, II, IV C) II, III, V D) I, II, III E) I, II, III, IV, V

What aims to balance long-term with short-term concerns, financial with nonfinancial concerns, and internal with external concerns?

A) Contingency planning B) The Balanced Scorecard approach C) Taking corrective action D) Benchmarking E) Consonance