Olfactory communication is very important in many situations and is now a big business

Formative research is conducted at the close of a PR campaign

Indicate whether the statement is true or false

When Jeannie noticed that her friend Kam was upset, Jeannie asked her what was wrong. Although Kam reassured her that everything was okay, Jeannie noticed that Kam had a slight frown on her face and was not making eye contact. What did Jeannie do to accurately read the situation?

A. use social-decentering B. analyze meta-messages C. analyze meta-cognitions D. use compassionate listening