Which of the following summary measures is affected most by outliers?

Which of the following is not considered an information-rich channel?

A. Real-time conversation B. E-mail conversation C. Telephone conversation D. Video conversation

While making a sales presentation to the head of a local company, Jenny discovers that the head is routinely stopped and delayed at airport security because of a joint replacement that sets off alarms but doesn't show up easily in the x-ray machines

This adds another 3-4 hours to some trips, and has caused him to miss 10 flights in the previous year. This conversation is: A) need identification B) relationship building C) price negotiation D) qualifying the prospect E) post-sales service