Four employees received feedback from their managers. Jose was told what he did wrong and was given a warning. Jolette was told that she has been too shy in team meetings and is not speaking enough

Richard was told that his unique skill of analysis has been very valuable to the team. Gloria was told about some errors she made on the reports the team produced. Who will most likely feel highly engaged and be more productive? Why will this person be more engaged and productive? What can be done through feedback to help the other team members be more engaged and productive?
What will be an ideal response?

Answer: Richard will be more productive and engaged than the other team members because people who are given feedback on their strengths are significantly more likely to feel highly engaged and to be more productive than people who are given feedback on their weaknesses. To help the other team members be more engaged and productive through feedback, they should be given feedback on their strengths. It is appropriate to provide critical, constructive and corrective comments, but communication should be more focused on the positive than the negative. The managers should focus on the positive and express appreciation, support, helpfulness, and compliments. They may also consider having their team members participate in the best-self feedback process.