The two types of injections into the skin are intradermal and:

Which of the following is NOT an appropriate way to comfort a distraught patient?

A. Offer the patient tissues or a cup of water to help with composure. B. Provide the patient with information about their diagnosis, support groups, or treatment options. C. Remain composed and professional, saying "I am sorry you are going through this." D. Tell the patient "I know exactly how you feel." E. Inform the physician of the patient's condition prior to entering the exam room.

Which of the following is one of many factors influencing people's anxiety about managed care?

A. Higher cost of insurance B. Empirical evidence shows lower quality of care C. The media coverage of negative outcomes D. None of the above