How can human capital provide a core competence?
A) Knowledge that resides in the minds of people is unique to the firm's employees.
B) Employees are willing to collaboratively use their talents to support the firm's mission.
C) The company's culture plays a key role in how well people work together to achieve the firm's objectives.
D) all of the above
D
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The Hawthorne studies illustrated how
A) rest pauses can cause employees to lower their productivity. B) fatigue can be avoided by redesigning work. C) psychological and social processes affect productivity and work adjustment. D) lighting can reduce the quality of employees' work. E) all of the above.
______ is the systematic application of human experience, human responses, human judgement, and historical data to develop a tangible, probalistic statement about future events and trends.
A. Capacity planning B. Process management C. Business forecasting D. Product design