__________ is the process of influencing another person's values, beliefs, attitudes, or

Identifying listeners' reference groups is fairly simple because most listeners belong to just one

reference group. Indicate whether the statement is true or false

When a workteam is subject to organizational and leadership changes, all of the following will help to ease the transition EXCEPT:

A. Try to keep rumors in perspective and reinforce the team as a unit B. Expect the entire image of the team to change and wait to see what the new situation will do to it C. Accept the fact that heads will roll and nobody's life will be the same from here on in D. Try to put yourself on a political inside-track even if it means going against the team's interests