Just as human beings have a personality, organizations also have a "personality"—the product(s) they sell and the type(s) of market(s) they participate in.

In order to reach a successful negotiation outcome, the negotiators must understand that their

BATNA is: A) the outcome that the negotiator wishes to achieve B) not time sensitive C) able to be modified by persuasive offers D) determined by objective reality

Which of the following best describes a main purpose of the Wagner Act?

A) guaranteeing each employee the right to bargain collectively free from interference and coercion B) banning unions from preventing employees from exercising their guaranteed bargaining rights C) allowing secret-ballot elections for determining whether a firm's employees would unionize D) making it illegal for a union to refuse to bargain in good faith with the employer