After several years of making service calls, Joydeep's performance consistently has been below average. He is not responsive to customers' needs. Comments from customers indicate Joydeep is uninterested in his work

Sundar, Joydeep's supervisor, approaches him to participate in a newly created leader development program offered by the organization. Joydeep is not enthusiastic about participating in the program. Which aspect of the core of learning best describes Joydeep?
a. inability to learn
b. ineffective organizational culture
c. insufficient development experiences
d. lack of motivation to learn

d;