________ are the rules that dictate how one is expected to behave in various situations

What is wrong with the following reference? Schlenker, B. R. (1980). Impression management. Brooks/Cole: Monterey, CA

a. the author's initials should appear before his last name b. the date is misplaced c. the word "management" should be capitalized d. the order of the city and publisher are reversed e. there is nothing wrong with this reference

The primacy effect (from the serial position curve experiment) is associated with memory

a. long-term b. short-term c. sensory d. implicit