The establishment of performance standards
A. Is not necessary until the performance appraisal method has been selected.
B. Is determined for each individual employee.
C. Is necessary in order to have a basis or standard against which to evaluate employees.
D. Is generally considered to be a nonproductive activity.
C
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The outbreaks of Legionnaires Disease in the mid-19702 showed hoteliers the importance of:
a. increasing hot-water temperatures for the guest room showers to be more than 115F b. effective cooling-tower treatment programs c. preventing convection attendance (and other hotel guests) from swimming too long in hotel swimming pools d. effective water-softening programs
Deirdre Borden has documented that 75 percent of a manager's time is spent in verbal interactions, which include:
a. Telephone conversations b. Video Teleconferencing c. Public speaking d. A and C e. All of the above