Which of the following is NOT a type of processing-area lighting?

A medical assistant who speaks precisely and accurately is utilizing which of the "Five Cs of Better Communication"?

A) Coherence B) Conciseness C) Clarity D) Content

After a failed venipuncture attempt and before deciding to switch to the other arm, the phlebotomist moves the needle several times without knowing the current needle proximity to the desired vein. The blood is obtained easily and quickly from the new site. The patient later complains of pain in the antecubital area where the phlebotomist was unsuccessful. What claim can be made against the phlebotomist?

a.) assault b.) fraud c.) negligence d.) res ipsa loquitur